Coronavirus
Please follow this link to the news section - Covid-19 Information
 
Moving Out & In 
Please see the Latest News section of this website: Moving
 
How do we report repairs
Via the website, go to tenants section anD use the report a repair tab, this will generate a ticket that you can track for progress. This tab reports maintenace directly to our maintenance team
 
 
If I sign a contract what does it mean
A contract is legally binding

A tenancy contract is a legally binding agreement you should take care to read and understand it. It will normally be binding for the period of the contract, (usually 12 months). 

Do you have safety certificates
Yes - all of the following:

A Gas Safe inspection is carried out annually
An electrical inspection is carried out every 5 years
Fire safety equipment is tested annually
Sheffield City Council HMO licences have been granted or applied for where applicable

How do I pay the rent
We use a mix of Bank Transfer (Standing Order) and Direct Debit (GoCardless)
You will receive details by email from our team prior to moving in
 
 
What if I want to leave before the end of the contract
You will need to find a suitable replacement

Legally you cannot do this. However if you find someone to take your place it is possible to re-arrange the contract (a charge is usually made for this). If you are sharing you will need permission from your other housemates.


Do I need contents insurance
This is the tenants responsibility

You will to insure your own personal possessions and we will insure the building

Who pays council tax
Full Time Students are exempt

What day are the bins collected
Please visit Veolia website

Please follow the link below and enter your postcode to obtain the bin collection day. You can also find out about the different coloured bins and what to put in them. We would ask all tenants to move bins back within the curtilage of the property as soon as they have been emptied. http://www.veoliaenvironmentalservices.co.uk/Sheffield/Collections/Postcode-search/

Is Parking included?
No - some properties have on street permit parking, some properties are totally car free, a small number have off street parking. Please contact Sheffield City Council for exact details with regards to your property
 

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