Thornsett Properties Ltd
Crookes Valley Road
Data Controller: Thornsett Properties Ltd
ICO Registration Number: ZB206545
We currently collect and process the following information:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
We also receive personal information indirectly, from the following sources in the following scenarios:
We use the information that you have given us in order to:
Help you with enquiries that you have regarding our properties and the services we provide.
Offer you assistance in searching through our portfolio for suitable properties depending upon your requirements.
To enter into legal tenancy agreements or other contracts in line with the services we offer.
We may share this information with other companies and subsidiaries directly associated or part of Thornsett Properties Ltd.
We will not sell your data to any third party for marketing purposes without your express consent.
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent
You are able to remove your consent at any time. You can do this by contacting us at the details given above.
(b) We have a contractual obligation.
Such as keeping details for our tenants, to pass on to utility service providers
(c) We have a legal obligation.
For example to inform the local authority of council tax requirements.
(d) We have a vital interest.
As a potential or existing tenant, we need to keep you informed during your enquiries about our services and during the duration of any tenancy agreements
(e) We need it to perform a public task.
(f) We have a legitimate interest.
As a customer enquiring into our services we have a legitimate interest in holding your data as a way of contacting you.
Your information is securely stored in one of the following.
a) Our website database
We keep names, contact details, email addresses and enquiry messages for up to 12 months since the last point of contact with you. We will then dispose of your information by deleting it from our database, and purging the data within 30 days of deletion.
b) Our email system
We keep names, contact details, email addresses and enquiry messages for up to 12 months since the last point of contact with you We will then dispose of your information by deleting it from our database, and purging the data within 30 days of deletion. This is with exception of if we need to keep it in regards to any legal requirements regarding any tenancy agreed.
c) Our customer relations management system
We keep tenancy details for a period of 7 years from the time of your tenancy ending, with exception of if we need to keep it longer in regards to any legal requirements that may arise. We will then dispose of your information by deleting it from our CRM software and purging the data within a 30-day time frame.
Under data protection law,
Your right of access
You have the right to ask us for copies of your personal information.
Your right to rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure
You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing
You have the right to object to the processing of your personal information in certain circumstances
Your right to data portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at Thornsett Properties using the details above if you wish to make a request.
If you have any concerns about our use of your personal information, you can make a complaint to us in writing to
Data Protection Officer
Thornsett Properties Ltd
195 Crookes Valley Road
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk