Emergencies and Security

Thornsett Emergency Number
Sheffield student accommodation Thornsett Properties

Property EMERGENCIES ONLY - Call 0114 266 9700 and follow the answerphone

A property emergency is classed as damage caused by fire, leaks, burglary. Other items can wait until the office reopens. Please be aware if this service is not used correctly then there may be a charge.

Other Emergency Numbers

South Yorkshire
Fire Brigade

In the event of a fire call 999


South Yorkshire

For emergency situations call 999
For non emergency call 101


Yorkshire Ambulance Service
NHS Trust

For ambulance services across Sheffield call 999


In the event of a Power Cut

Call 105 or visit https://www.powercut105.com/ to find your provider


NHS Direct

For non emergency healthcare call 111 or visit https://111.nhs.uk/


Crime Stoppers

If you would like to report a crime anonymously 0800 555 111 or visit https://crimestoppers-uk.org/


Sheffield City Council

If you have a noise or antisocial related problem call south Yorkshire police on 101 For all other issues contact the council on 0114 2734567 or visit https://www.sheffield.gov.uk/

Property Security

Your safety and security is very important to. Most properties have a burglar alarm, we advise that this is set when the property is vacant. All locks are thumb turn, which means you can escape quickly in the event of an emergency. All windows have secure catches which can be opened without a key in the event of an emergency.

Personal Safety

  • Familiarise yourself with the layout of your property so in the event of an emergency you know which way to go

  • Always lock your door

  • Secure all the windows

  • Do not let strangers enter the property

  • If you are the last to leave, set the burglar alarm

  • If you lose your keys, please report to Thornsett ASAP

  • Always ask for identification from strangers

  • All visitors must be escorted in and out of the building

  • Never lend other people your keys as these are unique and will incur charges if lost.

  • Please be vigilant with items such as laptops, mobile phones, game devices and other high value goods. Do not leave them on show when you are out.

In the event of a Fire

1. Do not attempt to personally contain the fire unless it is safe to do so.
2. Call 999
3. Raise the alarm, so that other occupiers within the property and neighbours are also aware of any danger.

View the fire procedure for your property

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If someone has a serious accident, please call 999 immediately and ask for an ambulance, you will need to give the full address.

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