A property emergency is classed as damage caused by fire, leaks, burglary. Other items can wait until the office reopens. Please be aware if this service is not used correctly then there may be a charge.
Familiarise yourself with the layout of your property so in the event of an emergency you know which way to go
Always lock your door
Secure all the windows
Do not let strangers enter the property
If you are the last to leave, set the burglar alarm
If you lose your keys, please report to Thornsett ASAP
Always ask for identification from strangers
All visitors must be escorted in and out of the building
Never lend other people your keys as these are unique and will incur charges if lost.
Please be vigilant with items such as laptops, mobile phones, game devices and other high value goods. Do not leave them on show when you are out.
1. Do not attempt to personally contain the fire unless it is safe to do so.
2. If a fire is detected in your property please leave the property immediately in an orderly fashion, do not run or stop to collect any personal belongings.
3. Call 999
4. Raise the alarm, so that other occupiers within the property and neighbours are also aware of any danger.