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Emergencies and Security

Property EMERGENCIES ONLY - Call 0114 266 9700 and follow the answerphone

A property emergency is classed as damage caused by fire, leaks, burglary. Other items can wait until the office reopens. Please be aware if this service is not used correctly then there may be a charge.

Property Security

Your safety and security is very important to. Most properties have a burglar alarm, we advise that this is set when the property is vacant. All locks are thumb turn, which means you can escape quickly in the event of an emergency. All windows have secure catches which can be opened without a key in the event of an emergency.

Personal Safety

Familiarise yourself with the layout of your property so in the event of an emergency you know which way to go
Always lock your door
Secure all the windows
Do not let strangers enter the property
If you are the last to leave, set the burglar alarm
If you lose your keys, please report to Thornsett ASAP
Always ask for identification from strangers
All visitors must be escorted in and out of the building
Never lend other people your keys as these are unique and will incur charges if lost.
Please be vigilant with items such as laptops, mobile phones, game devices and other high value goods. Do not leave them on show when you are out.

In the event of a Fire

1. Do not attempt to personally contain the fire unless it is safe to do so.
2. Call 999
3. Raise the alarm, so that other occupiers within the property and neighbours are also aware of any danger.